Overview
The responsibilities of this position include performing daily Automated Clearing House (ACH) exception functions, including qualifying or returning credit and debit rejects, processing ACH affidavits, stop payment request, phone inquiries, error resolution and research. Assist with processing windows and balancing of windows. All processing deadlines set by the National Automated Clearing House Association (NACHA) rules and Federal Reserve must be met to prevent losses.
Responsibilities
- Process ACH written statements of unauthorized debits in a timely manner to reduce bank losses due to fraudulent activity. Includes research, follow-up and correspondence with Originating Depository Financial Institution (ODFI) and customer.
- Process outgoing returns for stop payment request.
- Requalify or return rejected items, on-line funds to proper accounts
- and create notification of change when needed.
- Handle phone inquiries, error resolution and research.
- Assist with processing windows, balancing of windows, and perform PEP+ maintenance as required.
- Perform additional duties as assigned.
Qualifications
- High School Education or GED
- Minimum one year of recent customer service, data entry, bookkeeping, or retail banking experience
- Knowledge of banking industry
- Detail oriented mindset with a focus on consistency and accuracy
- Excellent problem-solving and error-resolution skills
- Good customer service skills
- Basic knowledge of computer skills to include Microsoft products such as Word and Excel
- Experience with M&I preferred
- Experience with On Demand preferred
- Knowledge of General Bank Operations preferred
Physical Requirements/Working Conditions: Must be able to sit or stand for long periods of time and use a computer keyboard and/or mouse, while viewing computer screens. Must be able to lift at least 20 pounds in order to process boxed or bagged coins.
Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.
