Company Description
Banco Pichincha (Miami Agency) is the U.S. presence of Ecuador’s leading Bank. Conveniently located in the vibrant Coral Gables business district in Florida, our office provides financial services tailored to clients’ needs. As a trusted financial institution, we are committed to fostering strong relationships with businesses and individuals to support their financial growth. Our Miami Agency reflects the values and expertise that have made Banco Pichincha a leader in the financial industry.
SUMMARY OF FUNCTIONS:
The Junior Corporate Banking Officer supports the Corporate Banking area by providing client service, documentation, operational, and administrative assistance to corporate banking relationships and internal stakeholders. The role helps ensure timely and accurate processing of account and product-related activities, supports documentation and internal coordination, and contributes to service quality, record accuracy, and compliance with applicable policies, procedures, and regulatory requirements.
PRINCIPAL DUTIES:
Client Service & Relationship Support
- Provide courteous and professional service to corporate clients by responding to routine inquiries, directing requests appropriately, and maintaining timely follow-up.
- Support relationship management activities by preparing client correspondence, account reference letters, and routine service documentation for review and signature, as applicable.
- Coordinate with clients and internal teams to obtain required forms, approvals, and supporting documentation related to account maintenance and product servicing.
- Escalate non-routine client matters, service issues, documentation exceptions, or potential risk concerns to the Relationship Manager, Business Area Manager, or other appropriate personnel.
Documentation, Operational & Compliance Support
- Maintain and organize client and account files, including new account setups, updates, closures, and other documentation in accordance with recordkeeping requirements.
- Assist with account maintenance activities such as authorized signers, address changes, beneficiary updates, and other servicing requests, following established procedures and approval requirements.
- Support collection, review, and tracking of CIP, CDD, KYC, and other due diligence documentation for onboarding, maintenance, and periodic review processes.
- Assist with the preparation and processing of documentation for loans, lines of credit, time deposits, and related products under supervision and within delegated authority.
- Prepare reports, spreadsheets, presentations, and other materials using Microsoft Office and applicable internal systems to support the business area.
- Schedule meetings, coordinate travel, and perform routine administrative support activities for the business area as assigned.
- Work collaboratively with Compliance, Operations, Finance, and other internal teams to support timely processing, issue resolution, and adherence to internal controls.
- Perform assigned duties in accordance with established procedures and under appropriate supervision; the role does not independently approve exceptions, high-risk matters, or transactions beyond delegated authority.
SECONDARY DUTIES
- Perform other related duties and special projects as assigned by the Corporate and Correspondent Relationship Manager and/or VP of International Business.
- Comply with BSA/Anti-Money Laundering requirements, KYC/CIP/CDD procedures, and all other applicable regulatory and internal compliance obligations relevant to the position.
- Protect the confidentiality of customer, employee, and bank information and handle records in accordance with privacy, security, and record retention requirements.
- Adhere to all Bank/Agency policies, procedures, internal controls, and applicable federal and state laws and regulations, and promptly escalate unusual activity, missing documentation, or policy exceptions through appropriate channels.
REQUIRED QUALIFICATIONS:
- Associate degree or equivalent combination of education and relevant experience.
- 1–3 years of experience in administrative support, banking operations, client service, or related support roles.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and ability to learn and use internal banking systems and software.
- Ability to work both independently on routine assignments and collaboratively within a team environment.
PREFERRED QUALIFICATIONS:
- Bachelor’s degree in Business Administration or a related field.
- Prior experience supporting corporate banking, commercial banking, or financial services operations.
- Bilingual English/Spanish proficiency (written and spoken).
- Familiarity with account onboarding, documentation review, or core banking systems.
KEY COMPETENCIES:
- Customer service orientation and professionalism.
- Attention to detail and documentation accuracy.
- Organization, follow-through, and time management.
- Sound judgment, discretion, and escalation awareness.
- Teamwork and effective communication.
- Confidentiality and commitment to compliance.
This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the role. Management reserves the right to revise, assign, or reassign duties and responsibilities as business needs require.
