Relationship Specialist

TowneBank • Full-time • Midlothian, VA, US • 3d ago

Essential Responsibilities

Deposit Process:

Serving as the contact person for any member service assistance with assigned Officers’ portfolios.
Processing requests for transfers of funds and other needs as they arise.
Safeguarding member information and communications.
Following up and clearing all outstanding deposit exceptions.
Pulling reports for Officers as needed.
Meeting with officers weekly to manage business development.
Processing transfer requests.
Processing wire transfers and stop payments.
Decision overdrafts and non-post items daily.
Opening accounts for members.
Managing the process of fraud for impacted members – completing affidavits, posting restrictions on accounts, etc.
Assisting members with account research as needed.
Coordinating the needs of members with appropriate departments and following up to ensure satisfaction of service.
Assisting members with ordering checks, ATM/Debit cards and online banking enrollment.
Assisting Officers with sales calls as requested.

Loan Process

Provide excellent service to our members and bankers.
Prepare Debt Summary (if applicable).
Preparing loan payoff quotes upon request from members.
Accepting loan payoff checks and preparing appropriate transaction tickets.
Monitoring weekly past due loan payments and update comments weekly for Officer.
Prepare LCA – set up automatic loan payments, express requests, waive late fees, etc.

Core Responsibilities

Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
Other duties as assigned.

Minimum Required Skills & Competencies

Has a strong work ethic and is highly motivated to always deliver financial services and solutions with the highest ethical standards.
Has the ability to work independently and as a team to make intelligent decisions using sound judgement.
Demonstrates computer proficiency in Microsoft Office.
Has strong verbal and written communication skills.
Is supportive of team goals and initiatives.
Ability to listen well and resolve member issues in a positive manner.
Can multi-task on a daily basis and can learn new processes effectively.
Is able to learn new product information and promote benefits to members.

Desired Skills & Competencies

Has 3 to 5 years of experience in banking.
Previous experience in the following programs: Insight, Power BI, BPI and NextGen

Physical Requirements

Express or exchange ideas by means of the spoken word via email and verbally.
Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
Not substantially exposed to adverse environmental conditions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.