General Summary

Provides administrative, production, and sales support to one or more Mortgage Loan Originators. Under the direction of the Mortgage Loan Origination Manager, acts as a liaison between Originators, in-process customers, and Loan Operations department.

Essential Functions/Major Duties

Assist in obtaining necessary information to guide applicants through the mortgage process.

Enter customer loan data into MortgageBot, scan documents, pull credit, prepare Loan Estimates, stack files and identify items still needed

Determine how the customer wants to receive the Closing Disclosure and inform the Processor

Assist Originators with clearing conditions

Assist customers/contractors in preparing construction draw schedules that meet TSB specifications

Meet with customers to review Closing Disclosures

Attend closings when needed

Process construction draws after loan closing

Assist with developing and modifying procedures for entering loans into Desktop Underwriter as changes occur

Assist with coordination of weekly sales meetings.

Work with Customer Service Center and Originators to provide consistent coverage when Originators are unavailable.

Duties Supporting Essential Functions

Maintains a thorough knowledge of the features and benefits of all bank mortgage products and retail services.

Maintains knowledge of, and adheres to, all policies, procedures and regulations that govern the retail banking function.

Maintains a working knowledge of all applicable software and computer systems.

Promotes a positive team environment.

Participates, as necessary, to ensure that the departments responsibilities are met.

Maintains confidentiality while conducting all assigned tasks.

Promotes and creates operating efficiencies.

Performs other duties as assigned.

Minimum Qualifications

Job Specific Knowledge, Skills & Abilities:

Eligible to obtain an NMLS number

Obtain thorough knowledge of the features and benefits of all Bank retail lending products and services.

Working knowledge of bank operating policies and procedures that impact mortgage lending.

Considerable knowledge of all federal and state lending regulations

Ability to communicate effectively with all contacts; ability to read, write and speak English effectively.

Ability to perform basic math (add, subtract, multiply, divide, simple analysis).

Ability to view and analyze problems from different angles, and to identify and solve issues.

Ability to establish work priorities and remain flexible; ability to respond in an effective manner to a variety of demands in fast-paced environment. Ability to adapt effectively to change.

Demonstrated organizational skills, attention to detail, multi-tasking and accuracy skills.

Strong customer service and interpersonal skills.

Ability to maintain use of discretion.

Proficient computer skills including spreadsheet analysis.

Demonstrated independent judgment and decision-making abilities.

Education And/or Experience

High school diploma or equivalent required.

Six (6) Months Experience In Related Positions Preferred.

An Associates degree in a related field of study normally required, Bachelors degree preferred.

Valid drivers license and clean driving record.

Completion of the Principles of Banking course between the first and third year of employment

Applicants can apply online at https://www.tiogabank.com/resources/about/careers/

Affirmative Action Employer, Veterans and Disability

Tioga State Bank

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