Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more!

Under limited supervision, the Dispute Specialist is responsible for the timely processing of ACH, debit card and other EFT transaction disputes in accordance with regulatory and network requirements. Maintains communication with customers and Bank employees through the duration of the dispute process. Additionally, the Dispute Specialist will provide full-cycle, operational support to the Card Services department in support of the Bank's debit card program.

Responsibilities

Ensures all regulatory and network rules are met by processing disputes in a timely manner and in accordance with established processes/procedures.
Handles escalated disputes, as needed; interacts with customers and bank officers/employees to resolve.
Makes proactive contact with customers to verify and resolve suspicious transactions as part of card fraud alert case resolution. Prepares customer notifications for distribution.
Identifies commonalities/patterns in suspected fraud cases and escalates to vendors and other involved parties to ensure fraud risks are mitigated.
Working under the direction of the Dispute Supervisor, assists with questions and workflow issues, and provides periodic reporting.
Coordinates with management team to collect and provide documents and data requested by internal audit groups and external bank examiners.
Participates in ongoing training related to ACH and debit card disputes. Stays current on regulatory requirements in order to document current dispute procedures and future updates in various, job-related manuals.
Effectively communicates with frontline staff and other Bank personnel as it relates to dispute processing for affected customers. Establishes appropriate communication channels with internal/external groups to ensure transparency and efficient resolution to all disputes.
Works with dispute software administrator to keep system current and at peak functionality.
Reconciles GLs related to the dispute process.
Cross-trains with and supports the Bank’s Card Services department through daily processing efforts.
Participates in department and operational projects.
Other duties as assigned by management.

Qualifications

High School diploma, general education degree (GED), or equivalent required. Bachelor’s degree in Business or related field preferred.
Minimum of 2 years of customer experience required with at least one year in the banking/financial services industry. Strong preference for direct experience with ACH, debit cards and/or Regulation E.
Experience with general accounting principles is a plus.
Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems.
Strong customer service skills demonstrated through situations involving escalated customer interaction and conflict resolution/mediation.
Must be self-motivated with strong initiative, high level of accountability, and attention to detail.
Excellent time management, organizational, math, and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
Excellent verbal, written and interpersonal communication skills.

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

About Us

PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time.

Over 30 years later, PlainsCapital Bank has held fast to its tried-and-true relationship-based culture and its commitment to financial strength and stability. PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 55 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio. Backed by decades of experience, our knowledgeable bankers are renowned for their straightforward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship.

PlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances.

PlainsCapital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals.

To learn more, please visit us online at plainscapital.com/about .

PlainsCapital Bank

Latest Jobs

Dispute Specialist