The Senior Manager, Payments Operations is a strategic leader responsible for optimizing end-to-end payments operations while driving innovation through efficiencies that align with enterprise objectives. This role will also provide leadership to all facets of the line of business to ensure full compliance with state, federal, NACHA regulations; networks and card brand guidelines. The role is responsible for the development, implementation, enhancement, and support of the Bank’s electronic services to include ACH, Wire, card, and all forms of payments.

Transform payments operations into a competitive advantage that supports growth, client experience, and financial integrity
Analyze business work flow processes to ensure most effective processing
Assist the VP, Central Operations as needed on the day-to-day operations and performance of the EFT Services support and Card Services departments, including the achievement of performance goals, expense management, employee and leader development
Manage department related projects
Collaborate with other leaders to ensure consistency of operations, user experiences regardless of the channel, and implementation of best practices
Develop and maintain a service culture that enables operational excellence through consistency of customer experience and performance
Proactively assesses and manages overall performance of the departments by developing and managing metrics that communicate performance, quality, profitabiliy, operational effectiveness, and efficiency
Responsible for managing and directing activities of multiple direct and indirect reports to deliver exceptional customer service to external and internal clients
Proactively develop, motivate, and manage talent to improve diversity mix, bench strength and retention
Satisfy audit and/or Exam requests as needed
Perform other duties and responsibilities as assigned.
Bachelor’s degree in Business, Economics, Finance or Operations or 4 years of equivalent banking experience
Accredited ACH Professional (AAP), Faster Payments Professional (FPP) preferred or Accredited Payments Risk Professional (APRP)
Minimum 4 years diverse operations leadership experience or equivalent experience
Advanced knowledge of banking regulations and compliance as they relate to Electronic Services (NACHA, card brands and network operating guidelines, PCI)
Advanced knowledge of back office technologies and applications (Fiserv products preferred)
Strong critical thinking, communication and presentation skills
Proven ability to drive and achieve results.

Physical Requirements

The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation.

Ability to remain in a stationary position for extended periods (e.g., sitting or standing).
Frequent use of a computer and other office equipment.
Ability to communicate effectively with colleagues and customers.
Occasionally move or lift items up to 10 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Fremont Bank

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Senior Manager, Payments Operations