City National Bank and Trust

Job Description: CIF Level I

Status: Full Time

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Responsibilities: The CIF Level I position is a role within the bank’s back-office operations team and is designed for individuals seeking a long-term career path in banking operations. This role includes account opening, account maintenance, and other regulated banking activities while ensuring accuracy, compliance, and strong attention to detail. Successful candidates will demonstrate reliability, a willingness to learn, and the ability to work consistently in a structured, team-based environment.

Primary Accountabilities

Create, maintain, review, and update customer information within the core banking system
Verify, identify and resolve duplicate CIF records, and review CIF maintenance for accuracy and completeness
Process customer information changes and account maintenance requests
Research and process new account opening documentation, including account agreements, customer identification, and new account specialized documentation. This includes reviewing new accounts opened in established guidelines, identifying appropriate resolutions, and ensuring accurate verification of customer identity
Perform routine account maintenance to ensure accuracy across customer accounts. Responsibilities include processing address changes, phone numbers, account type changes, and account funding
Handle incoming customer and internal inquiries related to account activity and account opening processes. This includes responding to questions, assisting with service requests, and communicating clearly
Must show Professionalism, consistency, and collaboration with internal team members
Complete assigned tasks accurately, consistently, and within established deadlines, and follow bank policies, procedures, and applicable regulations to assigned tasks

Qualifications

Minimum Education

High school diploma or GED required; additional education in accounting, finance or business preferred

Minimum Experience

Prior banking, accounting, or office operations experience preferred, but not required

Other Skills/Characteristics

Demonstrates reliability, accountability, and consistent follow through on assigned responsibilities
Maintains strong attention to detail and accuracy when processing account information and documentation
Communicates clearly, works effectively in a team environment and professionally with customers, co-workers, and internal team members
Maintains dependable attendance and consistent work performance
Strong communication skills and willingness to work in a team environment
Demonstrates basic computer proficiency with willingness to learn banking platforms
Maintains confidentiality and professionalism when handling customer and bank information

Physical Requirements

Constant use of computer screens and ability to operate a computer keyboard and use hands and fingers
Ability to sit for extended periods
Frequent typing and repetitive motion, and close vision and ability to adjust focus

Performance Measures

Completes assigned account opening, maintenance, and support tasks accurately and within established guidelines
Consistently follows bank policies, procedures, regulatory requirements, and established operational workflows
Maintains accurate customer and account data with minimal processing errors or required corrections
Demonstrates dependable attendance, punctuality, and consistent work performance
Responds to customer and internal requests professionally and within expected service timeframes
Identifies errors, exceptions, or potential compliance concerns and escalates them appropriately
Demonstrates measurable progress in learning required banking systems, process, and assigned job functions

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

PI286953857

City National Bank and Trust

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