Summary Of Job Responsibilities

The purpose of this job is to serve as an assistant to the VP, Commercial Banking & Risk and help with the growing administrative and sales duties in the department. The position will also help to serve as a customer support back-up in the absence of the VP, Commercial Banking & Risk. The position is expected to grow in job responsibilities over time. Accountable for complying with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures.

Essential Duties

Prepare Treasury Management Services Exposure Limit Reviews.
Prepare new Treasury Management Services agreements and addendums.
Revise Treasury Management Service agreements and addendums to comply with needed revisions.
Set up Treasury Management Services in online banking, NuPoint, including service charges, and any other areas required.
Review, scan and index all agreements and audits for Treasury Management Services in Centerdoc.
Verify or approve temporary Treasury Management Services limit increase requests with customers and update in system as needed, verifying limits are lowered at appropriate time.
Review Treasury Management User Report changes daily.
Review NSF Report daily.
Provide customer training and ongoing support, which could include onsite training needs, on all Treasury Management Services, including ACH, Wire, Positive Pay, Remote Deposit Capture, and sub-user management.
Handle CRM cases & internal emails pertaining to Treasury Management Services.
Prepare and track all annual Treasury Management Credit Reviews for all Treasury Management services to be reviewed by the VP, Commercial Banking & Risk and/or necessary approval group.
Prepare and track annual Remote Deposit Capture Customer audits.
Prepare and track annual ACH Originator Rules update requirements.
Prepare and send RDC Monthly Totals Report.
Prepare ACH Risk Management Report monthly.
Prepare ACH Return Ratio Report monthly.
Research and prepare needed items for 3rd Party annual auditing requests.
Attend trainings and forums to further Treasury Management knowledge.
Responsible for training other Treasury Management Support team members.
Complete Holiday ACH & Wire Processing Reminder Messages to customers.
Prepare monthly revenue reports for merchant services and other added Treasury Management vendors.
Knowledge of bank products and services to be able to cross sell.
Other job duties as assigned.

Skills And Abilities Required

Must have good oral and written communication and the interpersonal skills necessary to deal with internal and external customers.
Must bring a high-level attention to detail and organizational skills.
Ability to problem solve.
Mental/visual skill to verify data input effectively and efficiently.
Effectively manage time in a hybrid work environment
Experience working in a team environment.

Minimum Requirements

Minimum of three years work experience in banking services preferred.
Experience in Commercial account formations and opening
Knowledge of Treasury Management products preferred
Experience with high value customers with net worth's over $5MM

Working Conditions

Some pressure may be involved in meeting deadlines, but no unusual factors or demands associated with the job.

Citizens Bank - Indiana

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Treasury Management Specialist